Return & Refund

SoftLayers

Your comfort matters to us. If you are not fully satisfied with your purchase, we are here to assist.

Return Eligibility

We accept returns within 30 days of delivery.

To qualify for a return:

• Items must be unused and unwashed

• Items must be in original packaging

• Proof of purchase is required

Due to hygiene reasons, used pillows may not be eligible for return.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery.

Provide:

• Order number

• Clear photographs of the item and packaging

We will review your request and offer a replacement or refund where appropriate.

Refund Process

Once the returned item is received and inspected:

• You will be notified of approval

• Refunds are processed within 5–10 business days

• Refunds are issued to the original payment method

Shipping costs are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

To initiate a return, contact:
support@softlayers.com